Roof Repair Quotes (“we”, “us”, “our”) operated by [your legal/business name] (ABN [your ABN]) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
The short version
- ✓We collect the details you give us so a local roofer can prepare your quote.
- ✓With your consent, we pass those details to one or more vetted, licensed roofers in your area.
- ✓We don't sell your information for unrelated advertising or spam.
- ✓You can ask us what we hold, correct it, or ask us to delete it at any time.
What we collect
When you request a quote or contact us, we may collect: your name; phone number; email address; suburb and postcode; property details (such as roof type, number of storeys, whether you own or rent); the service you're after; your preferred timeframe; and anything else you choose to tell us in the message field.
When you use the website, we (and our analytics providers) may also automatically collect technical information such as your IP address, browser type, the pages you visit, and the referring website. This is used in aggregate to understand and improve the site.
Why we collect it
We collect your information to: match you with suitable local roofers; allow those roofers to contact you and prepare a quote; respond to your enquiries; keep records of enquiries; improve our website and service; and meet our legal obligations. We will only use your information for the purpose you gave it to us, or a directly related purpose you would reasonably expect.
How we share it — and your consent
Roof Repair Quotes is a matching service. The core thing we do with your enquiry is pass it to one or more independent, licensed roofers so they can contact you and quote. By submitting an enquiry and ticking the consent box on our form, you agree to us sharing the details you provide with those roofers for this purpose.
The roofers we connect you with are independent businesses. Once your details are shared, those businesses handle your information under their own privacy practices, and you deal with them directly. We encourage you to ask any roofer about how they handle your information.
We may also share information with service providers who help us run the website and our business (for example form-handling, email, hosting and analytics providers), and where we are required to by law.
Direct marketing
We may occasionally contact you about your enquiry or related roofing services. You can opt out at any time by replying “unsubscribe” or contacting us using the details below. We will not use sensitive information for direct marketing.
Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings, although some parts of the site may not work as well. [If you add advertising or remarketing tags, disclose them here.]
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access — including using reputable third-party providers for forms, email and storage. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Accessing, correcting or deleting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We'll respond within a reasonable time. To make a request, contact us using the details below. We may need to verify your identity first.
Overseas disclosure
Some of our service providers (for example analytics or form tools) may store data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs. [Confirm and list the countries/providers that apply to you.]
Complaints
If you think we've mishandled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.
Contact us
Roof Repair Quotes
Email: fimimaxwell@roofrepairquote.org
Phone: 0460 619 092
Postal: [your business address]
This template is provided to help you get started and is not legal advice. Please have it reviewed by a qualified professional before publishing.